From our hands to yours, each Isabelle Moon order is prepared with care and intention. Below you’ll find everything you need to know about our shipping policy, delivery times, international shipping, and order tracking.
ORDER PROCESSING
Orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed the next business day.
During collection launches, promotional periods, or high-demand seasons, processing times may be slightly extended.
We carefully prepare every order from Bali, Indonesia before shipment.
SHIPPING DESTINATIONS
Isabelle Moon offers worldwide shipping to most international destinations. If your country is unavailable at checkout, please contact us at support@isabellemoon.com and we’ll do our best to assist you.
Enter your address at checkout and we'll automatically confirm whether we deliver to you.
SHIPPING OPTIONS & DELIVERY TIMES
We ship internationally via DHL Express. For local shipping within Bali and Indonesia, please email support@isabellemoon.com to arrange delivery.
Processing Time
In-stock orders are packed and ready for courier pickup within 1-3 business days. We don't ship on weekends or holidays. You'll receive a confirmation email with tracking once your order leaves our warehouse.
Pre-Order Items
Pre-order items take 4-6 weeks to process before shipping.
- Mixed orders (pre-order + in-stock) ship together once the pre-order item is ready. Need it split? Email support@isabellemoon.com (extra shipping charges may apply).
- You'll get a confirmation email with tracking once your item ships.
- Timelines are estimates and may shift, we'll notify you of any major delay.
INDONESIA SHIPPING
| Standard Shipping | 2-5 Business days | FREE |
| Instant Shipping (Within 30 km radius from Ubud) | 1-3 Business days | FREE |
INTERNATIONAL SHIPPING
| Asia | 3-7 Business days | Calculated at Checkout |
| Australia | 4-8 Business days | Calculated at Checkout |
| USA & Europe | 5-12 Business days | Calculated at Checkout |
| Rest of the World | 6-14 Business days | Calculated at Checkout |
Delivery times are estimates only and may vary depending on location.
SHIPPING COSTS
Isabelle Moon offers worldwide shipping to most international destinations. If your country is unavailable at checkout, please contact us at support@isabellemoon.com and we’ll do our best to assist you.
- Free standard shipping is available across Indonesia
- Free shipping for order more than $250
DUTIES & TAXES
International orders may be subject to:
- Customs duties
- Import taxes
- Local handling fees
These charges are determined by your local customs authority and are the responsibility of the customer.
TRACKING YOUR ORDER
Once your order has been shipped, you will receive:
- A shipping confirmation email
- A tracking number and tracking link
Please allow up to 24–48 hours for tracking information to update.
DELIVERY INFORMATION
Orders are delivered Monday–Friday during standard courier operating hours. Delivery times may vary due to:
- Courier delays
- Customs processing
- Remote delivery locations
- Peak holiday periods
Shipping providers typically deliver within business hours (approx. 8am–6pm)
FAILED DELIVERY / UNDELIVERED PARCELS
If your parcel cannot be delivered:
- The courier may attempt redelivery or leave instructions
- Unclaimed or returned parcels may incur additional shipping fees
Once a package has been handed off to the shipping carrier, Isabelle Moon is no longer responsible for items that are lost, stolen, or damaged in transit.
If tracking shows your package as "delivered" but you haven't received it, please contact us and we will assist with investigating the issue.
PRE-ORDERS
- Pre-order items will be shipped at a later date specified on the product page
- If your order includes both in-stock and pre-order items: Items may be shipped separately Or together once all items are available